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Community Account Manager



Sales & Business Development
Posted on Monday, October 30, 2023

Community Account Manager

Customer Success
Full Time

About Us

At Sending Labs, we don’t just create secure communication infrastructure as a pioneer. We create the future-focused communication products, services, and experiences that redefine what customers expect within the Web3 ecosystem from 2022.
We have a mission and passion to revolutionize the way we communicate in the Web3 era. In Feb 2023, we secured USD $12.5 million in seed funding from top and influential investors.
Our flagship products, SendingNetwork and SendingMe, create a truly decentralized Web3-native hub for secure chat, transactions, and community-building. We inspire and empower Web3 communities, developers and users with the tools and platform they need to communicate openly and securely while maintaining the users’ ownership over their data.
Our Sending Labs’ co-founders are serial entrepreneurs who had built a B2C mobile browser product to a community of over 200 million users globally prior to its acquisition in 2014.
Our team, consisting of more than 40 individuals located around the world, possesses very solid entrepreneurial experience, strong technical capabilities, and extensive experience in B2C products. The majority of them have graduated from Top universities and have worked in Fortune Global 500 technology companies.
We believe that people don't come here seeking safety. They come here to dive into the depths, to make their work count for something meaningful, something impactful, and something that couldn’t happen anywhere else.
Join Sending Labs, and let us shape and revolutionize the way we communicate in the Web3 together and you will have the chance to build a 1 billion users product from 0-1, making a significant impact on the world and the next generation. You know, it starts with YOU!

About This Role

As community account manager, you will be responsible for leading, growth and management of our SendingNetwork and SendingMe community members and other club members, as well as building relationships with Web3 communities such as the Games, NFT, DAO, Alpha etc and other web3 projects communities. You will also assist in the development and testing of our products, participate in the entire growth plan, and contribute to user growth.
The ideal candidate will have a strong background in community management, with B2C experience in an internet Web2/Web3 company. You will be a skilled communicator, with the ability to effectively engage and foster a sense of community among our community and club members.

Key Responsibilities

Execute a community management strategy such as retention and customer success plan from the management team that grows and nurtures a flourishing of our SendingNetwork and SendingMe communities.
Take charge of one community account from the SendingMe community or SendingNetwork community, across multiple channels, from our messaging platform to our social media spaces.
Address user feedback, tackle feature requests, and swiftly handle support issues, leaving our users delighted with the resolution.
Moderate online forums and social media channels, ensuring that our members have a positive and supportive experience.
Collaborate with the product development teams to gather feedback and insights from the community.
Create and manage exciting community and club events, including Twitter Spaces, webinars, and networking sessions that spark connections and innovation.
Collaborate with our creative and content team to curate and share compelling content tailored to each community.
Coordinating and managing a community calendar, working closely with all stakeholders to ensure smooth execution across all communication channels.
Planning, implementing, and leading community initiatives while tracking relevant community KPIs. Analyzing community data and trends to identify opportunities for growth and improvement.
Being passionate about building a web3 community and fostering strong connections with members to exceed their expectations.


Bachelor's degree in Business Administration, Marketing and Communications, or Computer Science related majors;
2-3 years of working experience in community management, preferably B2C experience within at a internet Web2/Web3 company;
An understanding and passion for the web 3.0, blockchain, crypto, and NFT spaces;
Proficiency in using social media and online community platforms, with knowledge of online platforms like Twitter, Discord, Reddit, Quora, Telegram, etc.
Strong business sense and a commitment to excellence/high standards;
Ability to work effectively in a fast-paced, international, dynamic environment;
Based in Manila, Philippines.

Bonus Points

Experience working in a start-up culture
A willingness to help out where needed - regardless of the scope of your role
An understanding of the Ethereum ecosystem, with an interest and curiosity to learn more

Compensation & Benefits

Competitive salary, bonus, and benefits package.
Token or stock option for long term driving.
Be part of a rapidly growing industry where your work truly matters.
Collaborative and supportive work environment.

📫 Come join us and make a positive social impact!

Interested candidates are invited to download the SendingMe App and use the invitation code 'JOINUS' to add the 'Sending Labs HR' account to submit your resume.
Email your resume to and with the email subject “Philippines Application - Community Account Manager".

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