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Housing Support Officer

Fourier Labs

Fourier Labs

Customer Service
Bangor, UK
Posted on Friday, May 12, 2023
Agile working across the Gwynedd county area

Here at North Wales Housing (NWH), we make a difference to peoples lives every day. If youre committed to helping us achieve this, well make sure we make a positive difference to your life too. Lets work together to build on almost 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

As a Gold Standard Investors in People employer, were committed to providing an environment where our people can thrive and be proud of where they work, in a culture enabling them to fulfil their potential and feel valued for their contribution. In 2021 and in 2023, we have been listed as outstanding to work for by the Best Companies accreditation.

The Package
  • Salary of £23,774
  • Permanent contract, working 35 hours per week, Monday to Friday (some flexibility available with start and finish times)
  • Agile working across Gwynedd county
  • Mileage paid at 50p per mile
  • Minimum of 25 days annual leave rising with length of service, plus bank holidays
  • Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
  • Access to savings and low-cost loans through your local Credit Union
  • Further studies support and career development opportunities
  • Generous contributory pension scheme (up to 10%)
  • Employee health assistance and cash plan scheme
  • Discounted leisure facilities
The Role Housing Support Officer

Your Duties Will Include

Visiting tenants premises and other NWH schemes across Gwynedd County, youll be delivering a person-centred trauma informed support service within the standards and requirements of NWH, commissioners, funders, and stakeholders.
  • Managing referrals to the scheme, contacting and interviewing applicants / agencies, arranging panel meetings, and updating colleagues within the scheme of new referrals
  • Conducting move in and pre-tenancy paperwork and providing a comprehensive induction to new residents
  • Supporting service users with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services
  • Organising and managing a range of engaging activities to promote social inclusion
  • Assisting service users with plans to move on to more permanent accommodation
  • Facilitating and attending meetings with external agencies to ensure the person-centred provision of support and advice to residents
Our Requirements Housing Support Officer
  • At least basic Welsh speaking skills and a willingness to learn
  • Experience working in a client centred environment such as housing, care or similar (e.g., supporting individuals in reporting maintenance issues, responding to incidents, making healthcare appointments, pursuing hobbies, securing training and employment, etc.)
  • Experience working with and knowledge of the support needs of vulnerable people, especially those suffering or recovering from mental illness
  • Good verbal and written communication skills
  • Hard working, with a positive can do attitude
  • At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook
Candidates must hold a valid UK driving licence and have a vehicle available for work purposes.

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for an enhanced DBS disclosure to be undertaken by our organisation.

How To Apply

North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.

Shortlisting of applications and interviews for this role will take place while the advert is live; the advert will close once the successful candidate is found. Candidates are therefore encouraged to submit applications as soon as possible.

By clicking apply on this site, you will automatically be redirected to the North Wales Housing website.

All applications for this Housing Support Officer role are to be submitted online, and strictly no agency calls or agency CV submissions.